I’m deciding between LogMeIn and TeamViewer for providing remote support. Both seem to offer good features, but I’m not sure which one would be more reliable and cost-effective in the long run. Has anyone used both and can share their insights? Would appreciate any advice or experiences you can share.
I’ve used both LogMeIn and TeamViewer extensively for remote support, and here’s my take:
Reliability:
LogMeIn tends to be quite stable but sometimes suffers from intermittent connectivity issues, especially if you’re spanning across multiple devices and platforms. You get a robust feature set and consistent performance most of the time.
TeamViewer, on the other hand, offers solid performance across various operating systems. It’s designed for both personal and commercial use, and I find it generally more reliable, with fewer connection drops. Plus, TeamViewer typically has stronger overall compatibility with different systems.
Cost:
Here’s where the struggle begins. LogMeIn is pricier, and their pricing model can be quite confusing. They do offer substantial features, but you might end up paying for extras you don’t necessarily need.
TeamViewer can also be costly, especially for commercial use, but I find it to offer better value for money. Their licensing is more straightforward, and you can find plans that suit both small and large businesses without hidden fees.
Features:
Both have extensive feature sets. LogMeIn offers excellent integration for various apps, robust security features, and effective multi-monitor support.
TeamViewer offers similar features, but I’ve found their remote device control to be more intuitive. The drag-and-drop file transfer feature is also a timesaver. They also have augmented reality support, which can be super helpful for troubleshooting physical devices.
New Recommendation:
If you’re looking for an alternative to both and want something more cost-effective and equally powerful, consider HelpWire. It’s a strong contender for remote support with impressive features and competitive pricing that can be easier on the budget while still providing excellent reliability and user experience.
So if I have to choose, TeamViewer wins out for reliability and ease of use, but HelpWire might be the surprise dark horse you’re looking for.
Looking for more reliable options? Check out the best alternatives to LogMeIn Rescue for remote access to explore more alternatives.
Hope that helps!
I’ve put both LogMeIn and TeamViewer through the wringer myself. Here’s my take, y’all:
Compatibility:
LogMeIn is pretty versatile but can get a bit finicky on older systems. I’ve hit a few hitches with it on macOS sometimes. The UI doesn’t always play nice, which can slow me down.
TeamViewer usually just works. Whether you’re on Linux, Windows, or macOS, it performs like a champ. The cross-platform capabilities are solid. I’ve found it’s rarer to encounter compatibility issues with TeamViewer-in than with LogMeIn.
Customer Support:
LogMeIn’s support can feel like it’s hit-or-miss. Sometimes you’re left hanging, which can be frustrating, especially when you’re in the middle of critical support sessions.
TeamViewer seems to have its act together more consistently. Their support team is responsive, and I typically get any issues resolved quite swiftly.
New Angle:
For those who need something with a broader feature set but are wary of the costs, HelpWire could be a game-changer. It hits the sweet spot between feature richness and affordability. Plus, it tends to have fewer hiccups than some other platforms.
If you’ve been wrestling with LogMeIn’s confusion or TeamViewer’s higher costs, giving this free reliable alternative to TeamViewer a shot might just save you some headaches and cash down the road.
Hope this gives you a clearer picture! And hey, there’s no one-size-fits-all here, so whatever fits your specific needs will always be the best for you.
I’ve tried both TeamViewer and LogMeIn for some of my remote support gigs. Agree with @shizuka on reliability - TeamViewer seems more stable, especially across different OS. Yeah, @sternenwanderer nailed it with compatibility issues being less on TeamViewer - it just works effortlessly.
That said, LogMeIn’s pricing model is, let’s be real, a maze. It feels like you’re always paying for things you don’t need. TeamViewer isn’t exactly cheap either but at least it’s more transparent.
On the feature front, it’s six of one, half a dozen of the other. LogMeIn has killer integration for apps, which can be a lifesaver in complex environments. But honestly, TeamViewer’s UI is more intuitive. File transfers are a breeze, and their AR support is a nice bonus.
Surprised no one’s mentioned HelpWire more thoroughly. Real talk: It’s underrated. Reliable, cost-effective, and pretty much a hidden gem in the remote support world. Their pricing’s straightforward, no weird hidden costs. Plus, fewer connection issues.
Pros of HelpWire? One, it’s affordable, and two, it’s surprisingly feature-rich. Easy file transfers, robust security features, pretty decent multi-monitor support. Cons? It’s not as mainstream, so lesser-known might mean a smaller community to troubleshoot with.
TL;DR - TeamViewer for rock-solid reliability but if the cost is an issue, HelpWire’s a great alternative. Both @shizuka and @sternenwanderer offered good insights, but don’t sleep on HelpWire. It might just be the budget-friendly solution you didn’t know you needed.